Who is Klarna?
Klarna is a payment service provider, from Sweden,
who take end-to-end responsibility for your
payment. They support 85 million consumers
worldwide in over 200,000 online stores and are
very safe to use.
I have been asked to go to Klarna's site. Is this correct?
If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Corset Story run credit searches against you that could impact your credit rating.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Corset Story. All transactions take place via connections secured with the latest industry standard security protocols.
How can I increase my chances of being accepted for Pay later in 3 interest-free instalments?
Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
How does Pay later in 3 interest-free instalments work?
Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by Corset Story and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.
Am I eligible for Pay later in 3 interest-free instalments?
To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.
Why have I not been offered Pay later in 3 interest-free instalments?
Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.
Have you received my payment?
If you pay by card, Corset Story will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in the Klarna app or www.klarna.com/uk .
What are my
Payment for your Pay later in 3 interest-free instalments
will automatically be collected from the debit or credit card you entered at checkout.
The first payment is taken when the order is confirmed.
The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.
You can always monitor your payments’ schedule in the Klarna app.
I have asked for a refund.
How will I be refunded?
If you have paid for your order with a card,
the refund will be made back to the same card.
If you have not paid the statement yet,
then the refund will reduce the statement or cancel it completely.
What happens if I cancel or return my order?
As soon as Corset Story has accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.
I have cancelled my order. How long will it take until I receive my refund if I paid by card?
As soon as the store have registered your cancellation or your return, the refund will be processed within 5 business days.
Can I request delivery to an address other than my billing address?
Yes. When selecting Klarna as a payment method, you can choose to deliver the goods to an address other than your billing address. At the checkout, you will be given the option to enter a separate delivery address
I haven’t received an email with my statement/payment information.
If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.
What happens to my statement, when I've returned the goods?
Once Corset Story has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.
I've received a statement, but I've not yet received my goods...
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Corset Story to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
What happens if I don’t pay for my order?
Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at Corset Story from the debit or credit card you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15 days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.
Can I pay before
the due date?
You can pay for your order at any point
after you receive the email from Klarna
with the details of your payment on.
Just follow the instructions on this email
or in the Klarna app to pay for your order.
I still have questions regarding
payment, can I speak to someone
Visit Klarna app Klarna’s Customer Service page
for a full list of FAQ’s, live chat and telephone options.