3 for 1 Warehouse Clearance SALE 12th-24th Jun 2024
As advertised we are not able to offer free returns or exchanges on orders placed between the 12th-24th Jun. Corset Story is in the process of closing its main warehouse to move to smaller premises overseas. Please email at sales@corset-story.com before placing an order if you have any questions about sizing or design selection. Our warehouse clearance sales will end as soon as we have finished our move to new premises, once the move is complete the big Multibuy's will end and our returns/exchanges service will be added back to the website
If you are not happy for any reason with your purchase please contact us at sales@corset-story.com. Thank you
3 for 2 Warehouse Clearance SALE 2nd-10th May 2024
As advertised we are not able to offer free returns or exchanges on orders placed between the 2nd-10th May. Corset Story is in the process of closing its main warehouse to move to smaller premises overseas. If you are not happy for any reason with your purchase please contact us at sales@corset-story.com
Returns & Exchanges
If you are not happy with your purchase for any reason you are more than welcome to return garments for exchange or refund using our online returns service

Corset Story offer a 30 day returns window from the date you received your parcel, the cost of the return service is covered by the customer, if you are returning all items from your order for a refund we will refund 100% of your original order value and the value of our economy shipping service. If you would like to returns garments for exchange or refund please contact us at sales@corset-story.com with your order number and details of the request and we will forward a return shipping label to you. Shipping labels are valid for 7 days once created, so please be sure to drop your parcel off within this timescale.

To be eligible for a return,
1. Your item must be unused and in the same condition that you received it
2. Your item must be in the original packaging, with the swing tags & barcodes attached
3. Your item needs to be returned with the original packing slip so please keep this safe
      Multibuy's & Returns
      Customers who have ordered on a Multibuy offer which wish to return some of the garments from their order for a refund would have to pay the RRP of the garments they keep. Customers are welcome to exchange corsets for different designs/sizes on the Multibuy offers at the time of purchase, if there is a difference in total order value for the new garments we will refund the difference automatically or forward an invoice for more expensive items. We are not able to reserve corsets requested in exchange until the original return items have been dropped off

      One Year Guarantee
      If you feel that your corset is faulty or has defective within one year of purchase please forward the details and images to us at sales@corset-story.com for a replacement, please do not use the online returns service in this situation. Please note that this product guarantee only covers corsets and no accessories, clothing and belt designs.
      Receiving your Refund
      When we process your refund, you will receive funds as follows:
      1. If you made the payment by card, we will refund you on the same payment card (Once the refund has been processed funds leave Corset Story’s account instantly, please allow 2 – 4 business days to receive your funds depending on the T&C’s of your bank)
      2. If you made a payment through Paypal funds will be returned to your Paypal account
      3. If you are an international customer to the site you have purchased from and have placed your order in a different currency you may find the refund you receive is a slightly different value from the one debited from your card. This is due to currency fluctuations and is controlled by your card issuer.
        Returns Charges*
        Country Code Cost Currency
        GB 4.95 GBP
        AT 9.95 EUR
        AU 19.95 AUD
        BE 9.95 EUR
        CH 29.95 GBP
        CH 29.95 GBP
        CZ 14.95 EUR
        DE 9.95 EUR
        DK 14.95 EUR
        ES 9.95 EUR
        FI 14.95 EUR
        FR 9.95 EUR
        GB 4.95 GBP
        HU 14.95 GBP
        IC 29.95 GBP
        IE 9.95 GBP
        IT 12.95 EUR
        KR 29.95 GBP
        LU 14.95 EUR
        NL 9.95 EUR
        NO 29.95 GBP
        NZ 29.95 GBP
        PH 29.95 GBP
        RO 14.95 EUR
        RU 29.95 GBP
        SE 14.95 GBP
        SI 14.95 EUR
        SK 14.95 EUR
        UA 29.95 GBP
        US 19.95 USD
        ZA 29.95 GBP
        Your Statutory Rights
        Nothing in our returns policy affects your statutory rights. If you wish to learn more about your legal rights as a consumer, please visit the Direct.gov website. Please note Corset Story can take not responsibility for content on external sites outside of Corset Story Ltd ownership.
        Cancelling your Order before it is shipped
        Once you have placed your order with Corset Story our primary focus is to dispatch your order as quickly and accurately as possible. If you would like to cancel your order before we have shipped the parcel please contact us as soon as possible by emailing us at sales@corset-story.com. When completing the Support ticket please select the option “Cancel My Order” from the Dropdown menu provided.
        Our Customer Services Agents screen all emails for these “High Priority” messages and will do their best to intercept your order before it leaves our warehouses. Please be aware that we cannot guarantee success, but will do everything we can.
        Amending Address details before your order is shipped
        If you need to amend address details before your order has been shipped please contact our Customer Services team immediately by emailing us at sales@corset-story.com. Please make sure that you include the details of the address you wish to change. Our Customer Service agents will do their best to change details before your order is shipped.
        Right to cancel
        You have the right to cancel this contract within 30 days of receiving your parcel without giving any reason. The cancellation period will expire after 30 days after the goods come into the consumer’s possession. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statementby emailing us at sales@corset-story.com
        To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Effects of cancellation If you cancel this contract, we will reimburse you the payment received from you in full (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than:
        1. 14 days after the day we receive back from you any goods supplied, or
        2. 14 days after the day you provide evidence that you have returned the goods
          We will make the reimbursement using the same means of payment as you used for the initial transaction, you will not incur any fees as a result of the reimbursement.